Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Ask a question

    Our Ask a question feature can answer hundreds of frequently asked questions on areas from bills and accounts to water meters.

    If Ask a question can't answer your query, we'll find the right answer and add it for future use.

    You can also instant message one of our team using our live chat feature - they can help you with billing or operational matters. 

    This service is available Monday to Friday, 8am to 8pm and Saturday mornings.

    To chat with one of our team:

    On a computer or laptop

    • Click on a question in the "Ask a question" feature on the right of the page, or the pink "Search FAQs" button.
    • Click the "chat with us" button on the top right of the popup window.

    On a mobile phone or tablet

    • Tap the "How can I help?" box at the top of the screen, or the pink "Search FAQs" button.
    • Tap the orange speech bubbles button on the bottom right of the popup window.

      Live Chat access

    Can't see the icon? Please check the live chat opening hours above. Alternatively try again shortly - our team may be busy helping other customers. 

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