Each year we set our charges according to our price limits set by Ofwat at five yearly reviews." />

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Water supply and sewerage

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Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Our charges schemes

    Each year we set our charges according to the price limits set by Ofwat at five yearly reviews.

    The last of these was in 2014; prices were set for the period 2015-2020.

    2019-20 charges

    The following relates to the year 2019-20 starting 1 April 2019.

    Wholesale charges

    We published our  Indicative wholesale charges for 2019-20 in October 2018. This includes information on primary and non-primary charges, special agreement information. Alongside this we have also published our  board assurance statement, providing additional information on what the board has taken into account when considering the indicative charges. We have also published the  Standard wholesale charging template showing 2018-19 indicative wholesale charges.

    We have published Our  Notification of Expected Changes in July 2018 that informs stakeholders of expected changes to wholesale charges for the 2019-20 charging year.

    2018-19 charges

    The following relates to the year 2018-19 starting 1 April 2018.

    Household charges

    We published our 2018-19 household charges scheme on 1 February 2018. We have also published our  Board assurance statement that explains how our charges have been assured by our Board. We published our  Statement of Changes for the 2018-19 household charges scheme on 11 January 2018.

    Wholesale charges

    We published our wholesale charges scheme on 11 January 2018. We also published the following information that explains how our charges have been assured by our board and the changes to the charges that will apply from 1 April 2018.

    We also published our indicative wholesale charges for 2018-19 in October 2017. This includes information on primary and non-primary charges, special agreement information and board assurance. Alongside this, we have also published the standard wholesale charging template showing 2018-19 indicative wholesale charges. 

    We published our notification of expected changes in July 2017, informing stakeholders of expected changes to wholesale charges for the 2018-19 charging year.

    Developer charges

    We published our 2018-19 developer charging arrangements on 1 February 2018. We have also published our Board assurance statement that explains how our charges have been assured by our Board.

    2017-18 charges

    For the year 2017-18 starting 1 April 2017, we published our wholesale charges scheme on 11 January 2017 and our customer charges schemes on 1 February 2017. We also published the following information that explains how our charges have been assured by our board and the changes to the charges that will apply from 1 April 2017.

    From 1 April 2017 the new retail market for business customers came into operation. As part of this, Wessex Water Services Ltd announced its intention to transfer its customers to Water2Business Ltd.

    Our Notification of Expected Changes in July 2016 informed stakeholders of expected changes to wholesale access charging structures and their expected impacts for the 2017-18 charging year.

    We also published Indicative wholesale chargesfor 2017-18 in October 2016. This included information on primary and non-primary charges, special agreement information and board assurance. We have also published the standard wholesale charging templateshowing 2017-18 indicative wholesale charges.


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