Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us
  • Contact us

    Operations number: 0345 600 4 600

    Billing number: 0345 600 3 600

    For more information on other contact numbers, please see below.

  • Pay your bill now

    Pay your bill online or over the phone (24 hours and automated):

    0345 600 1 019

    You will need your 13-digit payment reference number and debit/credit card.

    Got a question about your bill?

    0345 600 3 600 

    Monday to Friday, 8am to 6pm.

    BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA

    For queries about: your bill  | payment arrangements | metering | moving house | problems paying | high water use | Customer Care Plus

    Automated billing telephone services

    Got a question about your water supply or sewerage?

    0345 600 4 600

    Monday to Friday, 8am to 6pm, emergencies only at other times.

    For queries about: loss of supply | water quality problem | sewage flooding | blocked sewer


    Sewage floodline  (to report flooding in a property)

    0345 850 5959


    Leakstoppers  (24 hours)

    0800 692 0692


    Trade effluent queries (not related to billing)

    Text relay service

    If you are deaf, hard of hearing or have speech difficulties, you may want to use our Text Relay service.

    To make a call from a textphone, dial 18001 and then:

    • 0345 600 3 600 

      for billing and account enquiries
    • 0345 600 4 600 

      for operational enquiries.

    To make a call from a telephone, dial 18002 and then the number you require. A Text Relay operator will join the call and act as our interpreter.


    Please email  to talk about a specific vacancy or if you are experiencing difficulties making an application.

    Applications cannot be accepted through this email address.

    Operations centre, Bath (main office)

    01225 526000

    (Monday to Friday, 8.30am to 5pm) or email

    Wessex Water, Claverton Down, Bath BA2 7WW.

    More about the operations centre .

    Press office

    01225 526329

    (Monday to Friday, 8.30am to 5pm) or email

    0345 600 4 600

    (out of hours only)

    For media enquiries only

    Issues with our website?

    Please email us with any technical queries or questions specifically relating to the website.

    Please do not use this email for billing or operational enquiries.

    If you wish to complain

    If you have a complaint about your water supply or sewerage service, call:

    0345 600 4 600

    Or email  .

    If you have a complaint about your bill, call:

    0345 600 3 600

    Or email  .

    If you call us, we will try to resolve your complaint there and then. If this is not possible we will make sure you receive a response within 10 working days. View the Wessex Water Promises here.

  • We may record telephone calls to our contact centres for quality, security and training purposes.

    Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.

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